From: To:
Total Sessions
--
All session types
Support
--
Support sessions
Audit
--
Audit sessions
Support + Audit
--
Combined sessions
Remote Desktop
--
RD sessions
Avg Duration
--
Minutes per session
Physical Visits
--
On-site visits
Monthly Trend
Session Mix
PM PM Effectiveness Scorecard
PM Calls
--
Avg Effectiveness
--
Avg Coverage
--
Avg Quality
--
Not Cleaned
--
Outstanding: 0 Excellent: 0 Good: 0 Needs Improvement: 0 Unsatisfactory: 0
Engineer PM Ranking
# Engineer Calls Done Chk Cln Lub Rpl NC Coverage Effectiveness Rating Grade
From: To:
Session History
S.No Date Engineer Serial No. Model Customer Group Type Visit Duration Resolved SR Number
SkyPort Desktop Registry
HWID Emp. Code Emp. Name Device Model Windows Version Location SkyPort Version First Seen Last Seen
Registered Devices
HWID Employee Code Employee Name Device Model Location Android Version App Version First Seen Last Seen
View: From: To:

Site Kit Parts Inventory

Date SR No. Part No. Description Category Unused Used Customer Engineer Location Actions
Users
Name Username Role Vertical Email Employee Code Group Region Status Actions

Add New User

Customer Asset Register

Active Machines
Inactive Machines

Add Employee

Import from XLSX

Columns: S.No, Emp. Code, User Name, Department, Designation, Location, Vertical, Email, Official Mobile Number, Region, Reporting Manager — rows with Designation "Manager Application" are skipped

All Employees

# Emp. Code User Name Department Designation Location Vertical Email Mobile Region Reporting Manager Actions
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License History

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Blacklisted Connection Attempts

Devices blocked due to superseded HWID licenses

# Blocked HWID Employee Code Employee Name Email Latest HWID IP Address Attempted At
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User Usage & Activity

Emp Code Name Role Login Status Last Login Login Count Avg. Time Logged In Password Changed SkyPort Version Last Active Account Age
Select a customer, then pick a machine to validate toner consumption against RICOH standard yields. The system compares the two most recent SMC snapshots and calculates coverage-adjusted yield per color.
✅Select a machine above to run toner yield validation

Customer Connect

Physical Audit — On-Site Visit

Resolved:
Audit Type:

Backup & Recovery Guide

What is backed up: The complete SQLite database (sessions, employees, users, devices, audit records, licenses, releases) and all generated report files.

Download Backup: Creates a .zip file containing a snapshot of the database and reports. Download it to your local machine for safekeeping. Available to Admin, VP, and GM.

Restore from Backup: Upload a previously downloaded backup .zip to restore the database and reports. This replaces all current data. A safety backup of current data is automatically created before restore. Admin only.

Scheduled Backups: Admin can configure automatic daily, weekly, or monthly database snapshots stored on the server. The last 5 scheduled backups are retained.

Outage Announcement: Before performing maintenance, use the outage notification to email all users about the planned downtime.

Database Summary

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Download Backup

Download a complete backup of the database and reports as a .zip file to your local machine.

AI Watchdog — Data Entry Compliance

Auto-monitoring Active
-
Total Violations
-
Critical
-
Emails Sent
-
Top Offender

Violations by Type

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Violations by Field

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Top 10 Non-Compliant Engineers

#Employee CodeNameViolations

Manager Team Violations

#ManagerEng.Crit.Total

Recent Violations

TimeSessionEmployeeManagerFieldValueIssueSeverityEmail

KRA / KPI Ready Reckoner

FY 2026–27

DPS – Ricoh Service  |  Review Cycle: Quarterly and Half-yearly

PM Planner

From: To: Region: RSM: SM:
Engineer: Model: Type:
-
Total Planned
-
Completed
-
P/C (On Time)
-
C (Late)
-
CM/PM
-
Pending
-
Adherence %
PM Schedule
PM Audit Pipeline Execution (Pipeline)
Never Planned PM for Quarter (Machines)